Adult Case Management is a program which ensures that service systems and community supports are responsive to the specific, multiple and changing needs of individuals with Mental Retardation or those who have a serious and persistent Mental Health Illness. Case Management services make certain that individuals and their families are properly linked to, and involved in, the appropriate services necessary to live successfully in their communities.

Case managers meet with people to assess their strengths, needs, and goals. They work with individuals to develop a strategy, called an Individual Service Plan, designed to meet those needs. Case managers assist individuals in gaining access to things such as housing, jobs, residential and day support services, social service benefits and entitlements, social and educational resources, and psychiatric and medical services essential to meeting basic needs and achieving their goals. The individual service plans are reviewed regularly with the individual and service providers to monitor progress, and ensure the individual's satisfaction with services. Case managers assist individuals in making informed decisions about treatment and services, and also help them to understand their rights and options.

Adult Case Management referrals may be made by contacting any Mental Health and Substance Abuse Services Program or by calling the Adult Case Management Coordinator at (276) 223-3200.